Terms & Policies

Terms

 

Please read these terms and conditions carefully, they contain important information about your rights and obligations.

 

1. Introduction

 

1.1 Please read these terms and conditions carefully before using the web site operated by Additional Research ('we' or 'us'). In particular, we draw your attention to clause 13 (Liability). By accessing or using the Additional Research web site, the address of which is http://www.additionalresearch.co.uk, ('our web site') you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time.

 

1.2 If you do not wish to be bound by these terms and conditions then you may not use our web site.

 

1.3 Our web site is controlled and operated by us from our offices at Additional Research, 2/2 95 Woodford Street, Shawlands, Glasgow, G41 3HW.

 

2. Nature of our web site

 

2.1 Our web site is a place for you to view the information contained and to select and order various products

 

2.2 The products you may order on this website are:

 

2.2.1 training events ("events")

 

2.2.2 short training courses ("short courses")

 

2.2.3 publications and they are collectively referred to in these terms and conditions as the "Products".

 

2.3 Our web site describes each of the Products in more detail.

 

 

3. Buying Products on our web site

 

3.1 To book or order a Product on line, you will need to follow the ordering or booking procedure set out on the relevant order or booking page.

 

3.2 Details of our prices for the Products, and the procedures for payment and delivery are displayed on the relevant page of our web site.

 

3.3 The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our web site are accurate but the price of your order will need to be validated by us as part of the acceptance procedure (see clause 3.4 below). We will inform you if a Product's correct price is higher than that stated in your order and you may cancel the order or decide whether or not to order the product at the correct price.

 

3.4  Additional Research is entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means to the email address you have given us on ordering and by sending an invoice to the postal address you have given us on ordering.

 

3.5 Please note we are unable to access communication of online orders sent after 5pm on a working day until 10am on the next working day. The contract in respect of your order shall be made when we send our acceptance to you.

 

3.6 If your order is for a publication it will be fulfilled within 30 days.

 

3.7 If your order is for a Product which is not a publication it will be fulfilled within the time specified on the order form.

 

3.8 You undertake that all details you provide to us for the purpose of purchasing Products will be correct.

 

 

4. Cancellation of Orders for Publications

 

4.1 Subject to the conditions of this clause you may cancel your order for a publication for any reason (including if you simply change your mind).

 

4.2 To cancel your order in accordance with clause 4.1 you must notify us in writing or other durable medium (including email) within 7 working days of receiving the publication or the first issue of the subscription as the case may be.

 

4.3 You must arrange for and pay the costs of returning any publication ordered or the first issue of the subscription ordered.

 

4.4 While in your possession you must keep any publication or first issue of the subscription you subsequently return to us in good condition.

 

4.5 If you cancel your order in accordance with this clause Additional Research will refund to you the price paid and your reasonable costs of returning the publication.

 

4.6 If you have any complaints you should direct them to us via email at amcpherson@additionalresearch.co.uk or via post at Additional Research, 2/2 95 Woodford Street, Shawlands, Glasgow, G41 3HW.

 

5. Cancellations of Training Events and Short Courses

 

5.1 You may cancel your order for an event, or short course for any reason (including if you simply change your mind).

 

5.2 To cancel your order for a place at an training event, or short course, you must:

 

5.2.1 in the first instance comply with the procedure detailed on the booking form for such training event, or short course; or

 

5.2.2 if you are a consumer, rather than making the purchase for a business purpose, within 7 days of making your order, notify us in writing or other durable medium (including email) of your wish to cancel the order.

 

5.3 If you cancel your order in accordance with clause 5.2, we will refund any payment made by you.

 

5.4 If you have any complaints you should direct them to us via email at amcpherson@additionalresearch.co.uk or by post at Additional Research, 2/2 95 Woodford Street, Shawlands, Glasgow, G41 3HW.

 

 

6. Modifications to web site

 

We reserve the right to alter, suspend or discontinue any aspect of our web site or the content or services available through it, including your access to it. Unless explicitly stated any new features including new content, and/or the sale of new Products shall be subject to these terms and conditions.

 

7. Modifications to Training Events, or Short Courses

 

7.1 We reserve the right to alter the training events, or short courses with respect to programme content, speakers, timing or location.

 

8. Information you provide

 

8.1 The following applies to any information you provide to us; for example, during any registration or ordering process:

 

8.1.1 you authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address ('Personal Information'), in accordance with our privacy policy;

 

8.1.2 you must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details.

 

 

9. Applicability of Online Materials

 

9.1 We have used our best endeavours to ensure that our web site complies with UK law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside the United Kingdom.

 

10. Intellectual Property

 

10.1 The contents of our web site are protected by international copyright laws and other intellectual property rights. The owner of these rights is Additional Research or other third party licensors. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners including us. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information downloaded from our web site including but not limited to text, graphics without acknowledging Additional Research as the source of such material or information.

 

11. Linked Sites

 

11.1 Additional Research make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site.

 

11.2 When you access any other web site, you understand that it is independent from Additional Research and that we have no control over the content or availability of that web site.

 

11.3 A link to any other site does not mean that Additional Research endorses or accepts any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web site or resource.

 

11.4 Any concerns regarding any external link should be directed to its web site administrator or web master.

 

 

12. Availability of our web site

 

12.1 We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.

 

12.2 You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connection device.

 

13. Liability

 

13.1 To the extent permitted by law, we exclude all express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Products provided through our web site.

 

13.2 We will do our best to ensure that all freely available materials and information published on our web site are accurate, but please note that we exclude all express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the content of our web site.

 

13.3 In relation to the purchase of Products, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable.

 

13.4 In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our web site or its contents other than as a direct result of purchasing Products, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Additional Research or our servants, agents or any other person.

 

13.5 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.

 

13.6 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site and is compatible with our web site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

 

13.7 The limitations and exclusions in this clause 13 only apply to the extent permitted by applicable law.

 

 

14. General

 

14.1 We may assign, novate or subcontract any or all of our rights and obligations under these terms and conditions at any time.

 

14.2 We may alter these terms and conditions from time to time and post the new version on our web site, following which all use of our web site will be governed by that version. You must check the terms and conditions on the web site regularly.

 

14.3 These terms and conditions, together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and Additional Research. You acknowledge that you have not entered into this agreement in reliance upon any warranty or representation made by Additional Research or any other person and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, privacy policy, order form and payment method instructions.

 

14.4 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

 

14.5 These terms and conditions and your use of our web site are governed by the law and you submit to the non-exclusive jurisdiction of the courts of Scotland.

 

14.6 Neither you nor Additional Research will be held liable for any failure to perform any obligation to the other due to causes beyond your or Additional Research's respective reasonable control.

 

14.7 Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.

 

15. Notices

 

15.1 All notices shall be given:

 

15.1.1 to us via email at amcpherson@additionalresearch.co.uk or via post at Additional Research, 2/2 95 Woodford Street, Shawlands, Glasgow, G41 3HW;

 

15.1.2 to you at either the email or postal address you provide during any ordering process. Notice will be deemed received when an email is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.

 

16. Replacement

 

These terms and conditions replace all other terms and conditions previously applicable to the use of our web site and/or sale of the Products.

 

Privacy Policy

 

Additional Research respects the privacy of its on-line users. This privacy statement explains the data processing practices of Additional Research. If you have any requests concerning your personal information or any queries with regard to this policy please email amcpherson@additionalresearch.co.uk.

 

This privacy statement covers only the Additional Research Web site at http://www.additionalresearch.co.uk. However, this Web site includes links to other Web sites, and these other sites are not covered by this statement.

 

Information we collect

 

We collect personal information from you through this site, for example through the online booking and order forms. Additional Research processes information provided by clients to enable it to carry out its activities in accordance with its objectives and for its administrative purposes.

 

We will use this information to enable us to provide the service you request. We may use the information to tell you about our other products and services. We may also make it available to any person on request to enable them to contact you for any purpose other than direct marketing. If you do not wish the information to be disclosed in this way, please notify us in writing (Additional Research, 2/2 95 Woodford Street, Shawlands, Glasgow, G41 3HW), email: amcpherson@additionalresearch.co.uk).

 

Additional Research do not release information to third party organisations that wish to engage in direct marketing to our customers.

 

Cookies

 

A cookie is a small text file that is stored by your browser on your computer's hard drive.

 

Cookies are usually used either to identify your computer and to record the pages viewed, or to identify you to personalise your visit to the site, for example by providing a welcome screen or saving your user name and password. A cookie does not contain any personal information, unless you have provided such information. The Additional Research Web site does not use cookies.

 

Log files

 

We use IP Addresses to administer the Web site, analyse usage and trends, and gather broad information for aggregate use.

 

Links

 

This Web site includes links to other sites. Additional Research is not responsible for the content or reliability of other Web sites to which we link. The inclusion of a link should not be taken as an endorsement of the site. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked sites.

 

Changes to this privacy policy If this privacy statement changes in any way we will notify users via this page. If you have any queries concerning this Web site please email amcpherson@additionalresearch.co.uk

 

Sustainability Statement

 

2017

 

Resource efficiency

 

Make savings by cutting back on energy and waste

Reduce emissions from transport use

 

■ Aim to adopt the least polluting mode of transport for all operational travel

■ Review transport routes annually with a view to reducing miles travelled wherever possible

 

Proactively manage energy consumption

 

■ Regularly engage with energy supplier(s) to manage energy use and implement best practice in energy efficiency

■ Switch off all lighting and other equipment when not in use

■ Investigate the benefits of renewable energy for the business

■ Replace outgoing machinery and equipment with the most efficient in class where possible (as classified by the Carbon Trusts Enhanced Capital Allowance scheme)

 

Reduce operational and office waste

 

■ Review processes annually with a view to reducing waste

■ Make best use of waste materials through reuse

■ Ensure stationery purchasing processes are in line with consumption so as to minimise waste

 

 

Employee engagement

 

Work together to drive business forward

Lead by example

 

■ Ensure all senior staff understand their role in supporting the organisations sustainability commitments

 

Raise staff awareness about sustainability

 

■ Make sure all staff - new and current - understand the organisation sustainability commitments

■ Regularly communicate with employees about environmental issues and their impact on the business

 

Encourage staff to participate

 

■ Look at staff incentive schemes that reward actions which help the organisation to meet its sustainability commitments

■ Start a staff suggestion scheme and act on and reward the ideas which have the greatest impact

■ Include sustainability in HR activities such as recruitment, staff inductions and annual reviews

 

 

Develop new business

 

Attract revenue from like-minded customers

Expand the market

 

■ Look for opportunities to diversify into new product lines or markets that are sustainable

 

Expand the customer base

 

■ Look to identify new business opportunities available to businesses with green credentials

■ Work with local networks promoting sustainability as a brand-building and business development opportunity

 

Promote sustainability credentials

 

■ Emphasise sustainable products and services in all marketing materials

■ Raise awareness of sustainable aspects of the business through signposting and branding on products and services

 

 

Understand risk

 

Keep on top of the latest regulations and avoid penalties

Comply with legislation and regulations

 

■ Regularly review and update the company compliance with all relevant legislation and regulations

■ Put in place action plans to implement any changes needed to meet these requirements promptly and effectively

■ Regularly review implementation plans and risk assessments

■ Factor climate change into business continuity planning

 

Regularly assess future risk

 

■ Regularly review and update the company compliance with all relevant legislation and regulations

■ Arrange for an adaptation assessment to look into how the business could cope with future changes caused by climate change (as predicted by available science)

■ Regularly review products and services for their relevance in a low-carbon economy

■ Develop and review transition plans for any product lines or services that need to be modified to become low-carbon

■ Factor climate change into business continuity planning

 

Assess supply-chain sustainability

 

■ Identify any areas of risk in the supply chain - for instance, engaging with suppliers that do not display or meet sustainability/low-carbon credentials

■ Develop an action plan to mitigate risk or to transfer to more sustainable suppliers

 

 

Collaboration

 

Find partners to share your sustainability journey

Drive cost efficiencies through collaboration

 

■ Work with suppliers to tackle inefficiencies within the operation and share the savings

 

Work closely with industry bodies and external networks

 

■ Identify opportunities to learn and share best practice with other organisations

■ Look to collaborate with other companies to encourage innovation in products, services and markets

 

Engage stakeholders

 

Engage your supply chain and reap the benefits

Build and maintain a sustainable supply chain

 

■ Use local suppliers where possible so as to reduce the company carbon footprint and support the local economy

■ Factor sustainability into the procurement process

■ Support suppliers activities and encourage them to adopt sustainability practices

 

 

Engage customers in the sustainability commitment

 

■ Communicate sustainability policy and credentials on an annual basis

■ Review marketing materials and packaging to make sure they highlight any specific environmental credentials as well as the business approach to sustainability

■ Engage with business-to-business customers who are heavily regulated or impacted by sustainability-related regulation and look at ways of working together using sustainability as a common ground

 

Involve local communities, government bodies and other stakeholders

 

■ Look at ways to work with key stakeholders who have an interest in or are likely to be impacted by sustainability issues eg: government bodies, local communities (especially transition towns) and company investors

 

Equalities Statement

 

Objective

 

To ensure that all employees and job applicants are treated equally, in the sense that no one receives less favourable treatment because of his/her disability, race, religious belief, political opinion, marital status, sexual orientation, gender or age.

 

In order to achieve the objective we will:

 

Comply with the legal obligations imposed by equal opportunities legislation;

 

Use employment procedures in the recruitment, selection, transfer, training, development and promotion of employees, which are designed to ensure equality of opportunity;

 

Not impose conditions or requirements which are unrelated to the satisfactory performance of the job or have an impact on either community/sex;

 

Provide the facility for an employee who believes that he/she has been treated contrary to the objective of this policy, to raise the matter through a grievance procedure;

 

Discipline any employee who acts contrary to the objective of this policy, or who induces, or attempts to induce, another person to act in such a manner. Such disciplinary action could result in dismissal, depending upon the severity of the offence;

 

Review at least once every three years all aspects of our employment procedures and practices to determine whether members of each community/sex are enjoying, and are likely to continue to enjoy, fair participation in employment; and

 

Embark on a programme of lawful affirmative action in an attempt to obtain a fairer participation in employment, if this should be considered reasonable and, if appropriate, practicable goals and timesheets will be set.

 

Responsibilities

 

All employees are responsible for assisting in the achievement of the objective of this policy. In particular, no one is allowed to display flags, emblems, posters or graffiti, nor to circulate material or articulate slogans or songs which are likely to give offence or cause apprehension among particular groups of employees or potential employees.

 

Anyone found to have done so will be disciplined at an appropriate level. Employees who are involved in the application of the various selection processes (e.g. recruitment, promotion, etc) have specific responsibilities which they must diligently exercise in order to achieve the objective of this policy.

 

The responsibility for the implementation of this policy rests with the directors. Should anyone require advice, information or a decision on the firm's position on a matter concerning equal opportunity, this can be obtained from a director/owner.

 

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